If your vehicle is in service after an accident caused by another driver, you are entitled to a replacement car under the at-fault party’s RCA insurance. DEX Car collaborates directly with the insurer, taking care of all the formalities related to vehicle rental. There is no cost to the customer: everything is paid by the insurer of the innocent party.
The replacement car is a vehicle that is made available temporarily to replace the damaged vehicle, available in the event of a road accident. If the accident is not your fault, you can request a replacement car under the RCA policy of the at-fault party.
After the accident, when your vehicle is in service due to the fault of another driver, you are entitled to rent a replacement car at the expense of the guilty party’s insurer. DEX Car collaborates with the insurer to complete all formalities relating to vehicle rental. After contacting DEX Car, the company helps you complete all the formalities and obtain the necessary documents in order to receive a replacement car for free: everything is covered by the at-fault party’s insurer.
If your vehicle is in service after an accident, the documents to present to obtain a replacement car with RCA fault insurance are:
How to get a replacement car?
- Fill out an accident report or obtain a police report.
- The case is opened with the culprit’s RCA insurer.
- Go to «Damage Assessment» and get the damage assessment note.
- Contact an authorized RAR service and receive a repair estimate.
- Contact DEX Car.
- You will receive the replacement car the day you leave your vehicle for service.
After contacting DEX Car, the company helps you resolve all the formalities related to renting the replacement car.
Who is entitled to a replacement car?
You are entitled to a replacement car through RCA if you meet the following conditions:
Condition 1 – you are the injured party
To be entitled to a replacement car you must be the injured party in the accident. If you are partially at fault, you do not have this right.
Condition 2 – the vehicle is not suitable for technical use
If your vehicle is technically unusable, you are entitled to a replacement car.
How long can you use a replacement car and how much does it cost?
The RCA replacement car does not entail any additional cost for the injured party and payment is made directly between the rental company and the responsible person’s insurer.
Maximum duration
The law provides that the period of use of the replacement car is calculated from the day the repair is authorized until the day the injured party accepts the compensation offer presented by the insurer. However, if the repair of the damaged vehicle is completed earlier, this period lasts until the repair is completed.
Zero cost for the injured party
DEX Car costs are covered directly by the at-fault person’s insurer and your RCA policy is not affected.
Total economic damage
In case of total economic damage, the replacement car is granted until the compensation offer is received and the amount covered by the insurer cannot exceed 25% of the market value of the destroyed vehicle.
Legal basis – what does the law say about replacement cars in Romania
The right to a replacement car is guaranteed by ASF Regulation n. 20/2017 (Art. 25), modified by Regulation 18/2022, as well as by Government Decision no. 298/2023.
Frequently asked questions (FAQ)
Can I have a replacement car if I have CASCO?
Yes, if the appeal procedure is carried out on the RCA of the guilty party or if you have the vehicle replacement clause in your CASCO policy.
Do I have to pay a deposit for the replacement car through RCA?
No, the costs are covered directly by the offender’s insurer.
What happens if I damage the replacement car?
You have the obligation to report the incident to the rental company. For further information, please consult the article»Damage to a rental car: what to do?”.
Can I use a replacement car if the vehicle is not in my name?
Yes, with a specific power of attorney from the owner (authenticated).
What is a replacement car?
Replacement car = car made available free of charge by the dealer/assistance during the warranty repair.
Can I pick up a replacement car from DEX Car on the same day?
Yes, after preparing the documents, the collection can take place on the same day.
Are you interested in our service? Check out RCA’s replacement car! See also our article «Who pays for the replacement car in Romania?”.
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