How to rent a car safely: the complete guide

Car rental It’s a great way to travel freely, whether you’re planning a vacation or need a replacement vehicle. Before signing the contract, however, it is good to know what to pay attention to to avoid unpleasant surprises.

What documents are needed to rent a car in Romania?

To rent a car in Romania you only need a valid ID or passport and a driving license.

Please note that the document itself is not sufficient. Most rental agencies, including DEX CAR, require a minimum age of 21. This is the basic criterion for renting a car.

What rights does a car rental company customer have?

The customer of a car rental agency has the right to clear and transparent contractual conditions. They should know exactly what they are paying for and what the rules are for picking up and returning the vehicle. The car must be technically functional and conform to the description, and the customer’s personal data is protected. In case of problems with the service, the customer can file a complaint or request a refund. The agency is also obliged to inform about any additional costs such as insurance, fuel or any penalties for delays. By renting a car from DEX CAR, you will read all your rights in the contract you will receive.

Car collection: check the car carefully before leaving.

Before leaving the rental agency we recommend that you carefully check the car. Pay attention to the condition of the bodywork, tyres, windows and lights: any scratches, dents or damage must be recorded in the collection report. It also checks the interior of the car, the fuel level and the operation of major equipment, such as air conditioning, brakes or windshield wipers. It’s a good idea to take a few photos or a short video with your phone before you leave. By signing the car rental contract from DEX CAR, you receive a detailed copy of the report and we take photos of the vehicle. This is the best way to avoid misunderstandings when returning the car.

What should you avoid to avoid losing your car warranty?

To avoid losing the guarantee of your rental car, first of all avoid delays in returning the vehicle: even a few minutes can lead to an additional cost. Deliver the car in the same condition you received it, with a clean interior and no new damage. Don’t break the rules of the contract, such as the ban on smoking in the car, transporting animals or leaving the country without the rental agency’s permission.

How does the fuel policy work at car rental agencies?

The fuel policy of car rental agencies determines the level of fuel with which the customer collects and returns the car. One of the common rules is «full tank», meaning the car is delivered with a full tank and must be returned in the same condition. However, some agencies apply other variations, such as «same fuel level on pickup and return.» At DEX CAR vehicles are delivered with the fuel tank above the reserve level and you will have to return the car in the same condition. If the fuel is less, the difference will be deducted from the guarantee or added to the invoice. It is advisable to always check what is provided in the contract and take a photo of the fuel gauge at the time of collection.

How does the mileage limit work when renting a car?

The mileage limit when renting a car determines how much you can drive under the contract without additional costs. Rental agencies often offer, for example, 200-300 km per day or a fixed number of kilometers for the entire rental period. Once this limit is exceeded, an additional fee will be applied for each kilometer beyond the established value. With DEX CAR you don’t have to worry about the mileage limit: drive as much as you need.

Can a company rent a car and deduct the expense? Guide for entrepreneurs

Yes, the car from the rental agency can be rented without any problems by the company and the rental cost can be charged to the company’s expenses. It is sufficient that the contract and invoice are issued on the company’s data. This expense can be included in your deductible expenses. It’s a cost-effective solution for businesses that need a car in the short term without having to buy or rent it.

You can cross the border with a rental car

It is sometimes possible to cross the border with a rental car, but you always need the rental agency’s consent. Not all companies allow exit from the country, and if they do, there are usually additional conditions, such as paying for extensive insurance or mentioning the countries where entry is permitted.

Returning the car to the rental agency: how does it go and what to pay attention to?

«Returning the car to the rental agency is the last but very important phase of the rental. Usually an employee checks the technical and visual condition of the car, the fuel level and compliance with the collection report. It is advisable to be present and inspect the vehicle together to avoid misunderstandings about possible damage. The car must be clean, without new scratches and delivered with the correct fuel level. At DEX CAR you will receive your copy of the reports and photos of the car taken by the employee, so you can be sure that the process completed successfully.

Are you interested in our offer? Check the offer of short and long term rentals!

Dacia Logan

(2024-2026, Manual)

Petrol + LPG, 5 passengers

Price per day:

Customized price€

Price per month:

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Dacia Logan

(2025, Automatic)

Petrol + LPG, 5 passengers

Price per day:

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Price per month:

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The new Duster

(2025-2026, Manual)

Petrol + LPG, 5 passengers

Price per day:

Customized price€

Price per month:

Customized price€

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The new Duster

(2025-2026, Automata)

Hybrid, 5 passengers

Price per day:

Customized price€

Price per month:

Customized price€

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Skoda Kamiq

(2026, Automatic)

Petrol, 5 passengers

Price per day:

Customized price€

Price per month:

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Dacia Jogger

(2025, Textbook)

Petrol + LPG, 7 passengers

Price per day:

Customized price€

Price per month:

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Renault Arkana

(2026, Automata)

Hybrid, 5 passengers

Price per day:

Customized price€

Price per month:

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Skoda Octavia

(2025-2026, Automata)

Diesel, 5 passengers

Price per day:

Customized price€

Price per month:

Customized price€

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Renault Austral-E

(2025, Automatic)

Hybrid, 5 passengers

Price per day:

Customized price€

Price per month:

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Ford Transit

(2023, Textbook)

Diesel, 3 passengers

Price per day:

Customized price€

Price per month:

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MAZDA CX60

(2025, Automatic)

Diesel Mild Hybrid, 5 passengers

Price per day:

Customized price€

Price per month:

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Range Rover

(2024, Automatic)

Hybrid diesel, 5 passengers

Price per day:

Customized price€

Price per month:

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BMW M4 Competition

(2024, Automatic)

Petrol, 4 passengers

Price per day:

Customized price€

Price per month:

Customized price€

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